If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
Shut down your protection software now to avoid potential conflicts. Please download Junkware Removal Tool to your desktop. OoVoo toolbar, powered by Ask.com Updater Please uninstall the following applications: If you decide to go through with the cleanup, please proceed with the following steps. We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. When Should I Format, How Should I Reinstall How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation. I would advice you to disconnect this PC from the Internet immediately. This allows hackers to remotely control your computer, steal critical system information and download and execute files. One or more of the identified infections is known to use a backdoor. If you want to proceed on your own, please let me know. Do not perform any kind of scanning and fixing without my instructions. Every log file should be copy/pasted in your next reply. Post your log files, don't attach them. Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions. 
Make sure you read all of the instructions and fixes thoroughly before continuing with them.You can save them in a text file or print them.
I recommend you to keep the instructions I will be giving you so that they are available to you at any time.If you choose this option to get help, please let me know.
If you are a paying customer, you have the privilege to contact the help desk at Consumer Support.Hello Wright and ! My name is Maniac and I will be glad to help you solve your malware problem.
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